American College of Veterinary Pharmacists

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What is your return policy?

In accordance with the rules and regulations of the Ontario College of Pharmacists, We can not, under any circumstances, accept any returns from the following categories of products:

  • Products with a prescription designation
  • Prescription or OTC products requiring refrigeration.
  • Custom compounded prescription and OTC products

Otherwise we will accept returns of unopened merchantable products up to 30 days after the date of purchase and credit you for the cost of the goods.

In the unlikely event that an item is shipped to you in error or is found to be defective or damaged you will receive a full refund for the total dollar amount of the order, the shipping and the return postage.

Please Contact Us if a shipment is delayed beyond 5 days or if your shipment is received in damaged condition. All orders are insured. Any order delivered in damaged condition or declared as lost by the carrier will be refunded.